Shipping & Returns

Shipping Policy

Sparkle City ensures a prompt processing time of 1-2 business days for item shipments, though arrival dates are not guaranteed. For expedited delivery, consider selecting an upgraded shipping option during checkout. Please note that orders are not processed over weekends or holidays; orders placed on Fridays or holidays will be shipped on the subsequent business day.

Your chosen shipping method at the time of order placement will be applied, with most methods operating on business days unless an upgraded shipping option is selected. Please be aware that no store credit will be issued for returned merchandise. In the event of such a return, we will notify you via email. 

Return Policy

To start a return, click here.

The following policy pertains exclusively to retail orders. For information on our wholesale exchange policy, kindly reach out to us at

If your new purchase doesn't meet your expectations due to fit, bandwagon fandom, or team performance, worry not! Sparkle City is delighted to assist you.

Online purchases made through the Site are eligible for exchange or store credit within 14 days from the ship date, as indicated on your packing slip. To qualify, returned or exchanged items must be in unwashed, unworn, and undamaged condition, with no lingering perfume or washing detergent odor, unmarked (free from makeup marks, tan, deodorant, etc.). All returns must include the Packing Slip and customs documents if applicable. Please note that custom orders cannot be returned. Approval via email is required prior to shipping back any returned items, and the order number should be included in the email. Shipping fees are non-refundable, and any return requests can be directed to 

Sale items are not eligible for returns, credit, or exchanges. Gift cards are considered final sale and can only be returned if faulty, wrongly described, not of merchandisable quality, or as required by law.

This Returns and Exchanges Policy is applicable to all purchases made through our website.