PROCESSING

At Sparkle City, please allow 2-3 days for processing of all new orders. 

SHIPPING FEES: CONTINTENTAL USA

We offer Free Shipping on all orders within the Continental USA that exceed $150. That total must be met before any taxes or shipping fees, and after any discounts have been applied. 

For all other USA orders, you may choose your preferred shipping option at checkout.

• USPS Priority Shipping: Allow 5-7 days for delivery
• USPS Priority Express Shipping: Allow 2-3 days for delivery

SHIPPING FEES: INTERNATIONAL + ALASKA + HAWAII

We offer DHL shipping with a calculated cost at checkout.

LOCAL PICKUP

If you would like to pick up your order, please choose that option at checkout. Once we receive your order for pickup, we will email you within 24 hours to schedule a pickup time. 

Pickups are located at: 234 W William David Pkwy, Metairie Louisiana 70005, United States

RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at customerservice@sparklecity.com to obtain a prepaid shipping label. After receiving the label, place the item securely in its original packaging, adhere the label and bring to any USPS location.

Please note that $9.95 will be deducted from your return to cover shipping charges.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned:

• items that are marked "Final Sale”
• items that have been used or worn

Please Note: To receive refund, items must be unworn and new condition.

QUESTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. If you have any questions concerning our return policy, please contact us at:

customerservice@sparklecity.com

Last updated September 22, 2026