Custom Order Inquiries

If your new purchase doesn't meet your expectations due to fit, bandwagon fandom, or team performance, worry not! Sparkle City is delighted to assist you.

Online purchases made through the Site are eligible for exchange or store credit within 14 days from the ship date, as indicated on your packing slip. To qualify, returned or exchanged items must be in unwashed, unworn, and undamaged condition, with no lingering perfume or washing detergent odor, unmarked (free from makeup marks, tan, deodorant, etc.). All returns must include the Packing Slip and customs documents if applicable. Please note that custom orders cannot be returned. Approval via email is required prior to shipping back any returned items, and the order number should be included in the email. Shipping fees are non-refundable, and any return requests can be directed to customerservice@sparklecity.com 

Sale items are not eligible for returns, credit, or exchanges. Gift cards are considered final sale and can only be returned if faulty, wrongly described, not of merchandisable quality, or as required by law.

This Returns and Exchanges Policy is applicable to all purchases made through our website.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Standard delivery usually takes around 7 business days.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!